Unmasking the Truth About Understaffed Nursing Homes

Medicare’s Nursing Home Staffing Scandal

A new study of Medicare records shows that, for years, most nursing homes across the U.S. have been staffed by fewer nurses and other caretakers than they reported to the federal government. As many families who have loved ones in nursing homes understand, understaffing can lead to nursing home neglect, if not outright abuse of elderly residents by stressed staff members.

The study by Kaiser Health News (KHN) is an analysis of daily payroll records from more than 14,000 nursing homes, which Medicare has recently begun gathering and publishing under the Affordable Care Act of 2010.

The records ‘reveal frequent and significant fluctuations in day-to-day staffing, with particularly large shortfalls on weekends,’ KHN says in a report about the study also published by The New York Times. ‘On the worst-staffed days at an average facility ‘ on-duty personnel cared for nearly twice as many residents as they did when the staffing roster was fullest.’

Medicare’s payroll records for nursing homes showed that there were, on average, 11% fewer nurses providing direct care on weekends and 8% fewer aides. “When nursing homes are short of staff, nurses and aides scramble to deliver meals, ferry bedbound residents to the bathroom and answer calls for pain medication,” the report says. “Essential medical tasks, such as repositioning a patient to avert bedsores, can be overlooked when workers are overburdened, sometimes leading to ‘avoidable hospitalizations.”

Flawed Nursing Home Ratings

Over the past decade, the government’s five-star rating system for nursing homes often exaggerated staffing levels and rarely identified frequent periods of thin staffing, the authors of the study said. The Centers for Medicare & Medicaid Services (CMS) is the federal agency that oversees nursing home inspections. CMS does not require a minimum resident-to-staff ratio for nursing homes, but it does require a registered nurse (RN) to be onsite for eight hours a day and a licensed nurse to be present at all times.

During the last three months of 2017, a quarter of facilities nationwide reported no registered nurses at work on at least one day. Since 2014, health inspectors have cited 1 in 8 nursing homes for having too few nurses. In April, the government started using daily payroll reports to calculate average staffing ratings. Previously, Medicare had homes report staffing for the two weeks before an inspection. This allowed nursing homes to increase staffing in anticipation of an inspection.

“Medicare has rebuffed requests to set specific staffing minimums, declaring in 2016 that it “preferred that facilities make thoughtful, informed staffing plans based on the needs of residents,” the report says. But additional flaws remain a part of Medicare’s five-star rating system for nursing homes, and that stars are assigned by comparing facilities to each other “essentially grading on a curve.”

Kentucky’s Nursing Home Staffing

Nearly 1.4 million people are cared for in about 15,600 skilled nursing facilities in the United States. ‘Kentucky has about 285 nursing homes offering about 26,000 beds, and 67 percent of all nursing home residents in Kentucky are covered by Medicaid as of 2017. Payroll records show that even facilities that Medicare rated positively for staffing levels on its Nursing Home Compare website were short-staffed by nurses and aides some days. An interactive tool on the KHN site allows individuals to look up nursing homes by state, city or name to see their RN staffing levels and overall staffing ratings.

Nursing Home Patients Take the Hits

“It’s almost like a ghost town on weekends,” Jay Vandemark, a stroke patient and nursing home resident in Ithaca New York, told a KHN reporter. Numerous studies have found that homes with lower staffing also tend to have more ‘health code violations ‘ another crucial measure of quality, the report says. This connection between staffing levels and health code violations underscores the critical importance of ensuring adequate staffing in nursing homes.

  • Quality of Care: Nursing homes are responsible for providing care and support to some of society’s most vulnerable individuals, including elderly residents who often have complex medical needs. Adequate staffing is essential to ensure that residents receive the attention and care they require. When staffing levels are insufficient, residents may not receive timely assistance with essential activities such as medication management, mobility, and personal hygiene. This can lead to health code violations and, more importantly, a decline in the residents’ overall well-being.
  • Health Code Violations: Health code violations in nursing homes can encompass a wide range of issues, from sanitation and infection control to medication errors and resident safety. These violations can have serious consequences for residents, including the risk of illness, injury, or neglect. Inadequate staffing can contribute to these violations because when there are not enough staff members available, tasks may be rushed, and corners may be cut, leading to a higher likelihood of code violations.
  • Regulatory Oversight: Government agencies, such as the Centers for Medicare & Medicaid Services (CMS), are responsible for regulating and inspecting nursing homes to ensure compliance with health and safety standards. Health code violations can result in penalties, fines, and even the loss of Medicare and Medicaid funding for nursing homes. These regulatory measures are in place to hold nursing homes accountable for maintaining adequate staffing levels and providing quality care.
  • Resident Outcomes: The connection between staffing levels and health code violations also extends to resident outcomes. Studies have shown that nursing homes with lower staffing levels tend to have poorer resident outcomes, including higher rates of pressure ulcers (bedsores), falls, hospitalizations, pain, and even death. Inadequate staffing can lead to delays in addressing residents’ needs and can compromise their overall health and safety.

Other Signs of Nursing Home Neglect:

  • Falls
  • Dehydration
  • Malnutrition
  • Medication Errors
  • Poor body hygiene and grooming

Nursing Aides ‘Burned Out’

Part of the staffing problems in nursing homes is the low pay for nursing aides, the report states. Extended care facilities compete with hospitals and even retailers for employees. In a vicious circle, the inability to hire nursing aides leads to understaffing, which causes employees to become overworked and leave, which further reduces staffing levels. “They get burned out and they quit,” said the son of a nursing home resident who died earlier this year. “It’s been constant turmoil, and it never ends.”

Another study titled ‘Nursing Home Employee and Resident Satisfaction and Resident Care Outcomes,’ concluded that job satisfaction of nursing home employees is associated with lower rates of resident injuries. These researchers said facility staffing levels have been linked to multiple resident health outcomes, including pressure ulcers (bedsores), falls, hospitalization, pain and death.

Study results supported the hypothesis that the more nursing home employees were satisfied with their jobs, the lower residents’ risk of adverse outcomes. “We also found positive associations between employees’ overall satisfaction with their work environment and nursing home residents’ overall satisfaction with their nursing home experience,” study authors said.

Is Understaffing Illegal in Nursing Homes?

Understaffing in nursing homes is not inherently illegal, but it can lead to violations of various regulations and standards, which can result in legal consequences for the facility. The legality of understaffing in nursing homes depends on whether it violates specific laws, regulations, or contractual agreements, and whether it results in harm to residents.

In Kentucky, there are specific regulations and requirements regarding staffing levels in nursing homes. The Kentucky Cabinet for Health and Family Services, Department for Aging and Independent Living, Division of Health Care oversees the regulation and licensing of long-term care facilities, including nursing homes.

Kentucky Administrative Regulations (KAR) Title 902, Chapter 20, outlines the standards for nursing home operations in the state. This includes requirements related to staffing, training, and care provision. While Kentucky may not have a specific law that mandates a minimum resident-to-staff ratio, the regulations do require nursing homes to maintain an adequate level of staff to meet the needs of residents.

Newly Proposed Minimum Staffing Standards in Nursing Homes

The U.S. Department of Health and Human Services (HHS), under the Centers for Medicare & Medicaid Services (CMS), has introduced a proposed rule aimed at establishing comprehensive staffing requirements for nursing homes, including national minimum nurse staffing standards. This initiative seeks to ensure safe, high-quality care for the more than 1.2 million residents residing in nursing homes daily and builds upon President Biden’s commitment to reform the nursing home sector.

Additionally, other actions announced include increased audits of nursing homes’ staffing data, improvements in nursing home inspections to ensure deficiencies are appropriately addressed, oversight of how nursing homes allocate taxpayer funds, addressing inappropriate antipsychotic drug prescribing practices, and enhancing resident safety during emergencies.

Contact a Kentucky Nursing Home Neglect Lawyer

The attorneys at Becker Law Office, with offices in Louisville and Lexington, are committed to protecting nursing home residents who have been subjected to abuse or neglect in Kentucky, Indiana, Ohio or Tennessee. If you are concerned that your elderly loved one is being harmed by the treatment he or she is receiving at a nursing home or long-term care facility, contact our law office for a free case review and discussion of your legal options. To schedule a free consultation about a suspected nursing home abuse case, call the Becker Law Office or use our online contact form.

Tag: Nursing Homes Have Overstated Staffing Levels for Years